Patient-Centered Care Builds Trust & Improves Outcome


Gregory L. Kernisan, M.D. has been recognized for “Providing an Exceptional Experience”

“I would like to recognize you all for coming together as 4 separate entities to provide exception care for a high risk and challenging patient! A particular “shout out” to Rachel and Rob who entered into an unfamiliar environment to set up the scanner and program in order to execute the ordered CT scan. We would have had to travel to CT scan with the patient under anesthesia otherwise. This collaboration afforded for exceptional care while maintaining the safety and well being of the patient and all those involved. Thank you!”

Susan Daley

IAA’s Mariann Clubb, MD. has been recognized for “Supporting Continuous Improvement and Innovation”

“Thank you both and Dr. Jeffrey Nestler for taking on the roles of team leads in the Hartford Hospital GI/Endoscopy Kaizen last week. The engagement from the staff was amazing. The way in which you led the teams in identifying areas of opportunities, determining root cause and generating ideas was key to our success. It was great to observe how you applied Lean concepts and tools to creating new workflows and processes. Your work is so important to improving flow and patient experience and increasing staff satisfaction.”

Connie Flores


“Thank you for your great leadership as we continue the work from the GI/Endo Kaizen.  At the 60 day report out, the team shared successes and continued to problem solve together.  You both have been able to move the team together as one and that has made all the difference.  Thank you for your dedication in improving patient care.”

Connie Flores


Thomas Mort, MD., has been recognized for “Providing an Exceptional Experience”

“Dr. Mort, MD., has been with Hartford Hospital, Department of Anesthesiology for more than 15 years. One of the respected and senior anesthesiologists of our department. He is our patient safety champion and played key role in developing guidelines for safe airway management not only for anesthesia department but for the whole hospital. He was the founding member of our CESI, which is one of the largest such centers in the country. He is also one of the few anesthesiologists who is well published in our department. Many hospital healthcare providers choose him to be their anesthesiologist for their surgery. He is currently our Assistant Director of our Department. He deserves to be recognized by our Hospital.”

Dhamodaran Palaniappan
Section Director, Thoracic Anesthesia,
Site Director, Anesthesia Residency Program, Hartford Hospital


IAA’s Adam Sachs has been recognized for “Providing an Exceptional Experience”

“Kudos on an exceptional patient/family experience… I would like to recognize the wonderful Labor and Delivery staff who supported my daughter’s recent delivery. Your outstanding care, compassion, expertise and professionalism turned a challenging labor and delivery with preeclampsia into an amazing patient and family experience. Terrific teamwork was evident during the many handoffs between shifts and caregivers, and led to smooth and seamless care transitions. We couldn’t have been in better hands! On behalf of our entire family, I thank you for your hard work, commitment, and service excellence.

grateful Grandma”


IAA’s Dr. Immerman has been recognized for “providing attention to detail”

Dr. Immerman,
Thank you for simply being the attending anesthesiologist at my father’s surgery on the 23rd of September. He spoke very highly of you. In fact, he has requested your presence at his next outing with Dr. Tarantino on October 14.

He was particularly struck by your attention to detail and your explanation to him of what exactly was going to happen.
You made a deep impression upon him especially when you said something to the effect of, “We’d like to have you leave in as good a shape as you came in, or better.”

He will be 92 the next May 1. He’s tough. He hasn’t taken any pain meds since 45 years ago or more: No aspirin, no Tylenol, nothing. Unsurprising as he served overseas 1944 to 1945 in the original 10th Mountain division in the high North Appenines of Italy. He was a Corporal in charge of a three-man team that served forward artillery observers with hardwire communications. He was decorated for bravery the day after telling a brigadier general to go f— himself. He was quartered in the same village at the same time Benito Mussolini was executed. Just thought you should know something about him.

He trusts you.

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